125 High Street Barnet EN5 5UZ

Telephone 020 8440 5737

Monday to Saturday from 9:00 to 18:00
Late night opening Thursday & Friday till 20:00
Sundays by appointment between 10:00 to 15:00

Booking and Cancellation Policy

Bookings

Bookings are subject to a 50% deposit which can be paid for by Debit or Credit card.

If you intend to pay using your Visible points or Visible gift voucher you must state this at the time of booking.

All bookings are subject to policies listed here.

Cancellation/Change notice

A minimum of two working days notice is required for cancellations or change of appointments. Appointments cancelled or changed with less than two working day’s notice are subject to cancellation charges below. Working day is Monday to Saturday between 9:30 to 16:30.

Late Cancellation/Change penalties

Change or cancellation of bookings with less than two working days notice of your appointment is subject to 50% charge of the full treatment value.

No Shows

If you fail to show for your booking you will incur the total cost of the treatment(s) for the booking.

If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure.

Notice of Change or Cancellation

Notice of cancellation or Change of appointment can be given by calling us on 020 8440 5731 Monday to Saturday between 9:30 to 16:30.

Cancellations outside normal hours can be made by email and must be followed by a telephone call on the next opening time. Cancellation will be confirmed by email.

Gift vouchers

Gift Vouchers are valid for 9 months from date of purchase and will not be accepted after the expiry date.

Gift vouchers are not transferable or refundable and have no cash value.

Gift vouchers can be used for services at Visible Changes salon Monday to Saturday.

Your voucher serial number must be quoted at the time of booking and the voucher must be handed in at the start of your treatment.

Gift Voucher bookings are subject to the cancellation policy stated above.

Visible Points

Visible points are non-transferable, non-refundable and have a zero cash value.

Visible points are valid for use from Monday to Saturday between 10:00 to 16:00 (excluding bank holidays).

Visible points must be spent within a year, your Visible points balance is set to zero on the anniversary of you joining the Visible points scheme.

Visible point bookings are subject to the cancellation policy stated above.

Our right to cancel

We reserve the right to transfer your booking to an alternative therapist should we need to do so due to circumstances beyond our control. We reserve the right to update our Terms and Conditions without prior notice.

In exceptional circumstances we may have to cancel your appointment, we will contact you by telephone where possible.

Refunds

We do not refund any completed service or products. However if you are not satisfied with the service we delivered please contact us.

Payment

All prices are in GBP.

Prices are as shown on the website and are correct at the time of site update.

25th Anniversary